1. Who We Are

PINEPESOFT PRIVATE LIMITED ("PINEPESOFT", "we", "our", "us") is a company incorporated under the Companies Act, 2013 with CIN U66190DL2025PTC455475, having its registered office at 2nd Floor, A4 Workaholics Spaces Pvt Ltd, Najafgarh Road, Near Ramesh Nagar Metro Station, Basai Darapur, Ramesh Nagar, West Delhi, New Delhi, Delhi ÔÇô 110015, India. We build software products, web applications, mobile applications, and digital solutions for businesses globally.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information You Provide

• Full name, email address, phone number (when you submit a contact/quote form or subscribe)
• Company name, project details, budget (quote requests)
• Billing name, GST number, PAN (invoicing purposes only)
• Communication content (emails, chat messages, support tickets)

2.2 Automatically Collected Data

• IP address, browser type, device type, operating system
• Pages visited, time spent, referral URLs (via server logs and analytics)
• Cookies and similar tracking technologies (see Cookie Policy)

2.3 Sensitive Personal Data or Information (SPDI)

We do not collect financial passwords, biometric data, or medical records. Payment card data is processed exclusively by PCI-DSS compliant third-party gateways (Razorpay / Stripe / PayPal) and we do not store card details on our servers.

3. How We Use Your Information

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only with:

• Service providers: Hosting (AWS/DigitalOcean), email delivery (SMTP providers), analytics ÔÇö bound by data processing agreements
• Payment gateways: Razorpay, Stripe, PayPal ÔÇö under their own PCI-DSS policies
• Legal authorities: When compelled by law, court order, or government directive under Indian law
• Business transfers: In case of merger, acquisition, or asset sale (with advance notice to you)

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected or as required by applicable laws:

• Enquiry / lead data: 3 years from last interaction
• Client project data: 7 years (as required under the Companies Act, 2013 and Income Tax Act, 1961)
• Newsletter subscribers: Until unsubscription

6. Your Rights

Under Indian law and applicable global standards, you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for marketing communications at any time
• Deletion: Request deletion of data where no legal obligation requires retention
• Grievance Redressal: Lodge a grievance with our Grievance Officer (see below)

7. Security Measures

We implement reasonable security practices as mandated by the SPDI Rules 2011, including SSL/TLS encryption, server firewalls, access controls, and periodic security audits. However, no transmission over the internet is 100% secure.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete it promptly.

9. Grievance Officer

In accordance with Rule 5(9) of the SPDI Rules 2011, we have appointed a Grievance Officer:

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when the latest changes were made. We encourage you to review this page regularly. Continued use of our website after any changes constitutes your acceptance of the revised policy.