1. General Principle

PINEPESOFT PRIVATE LIMITED provides custom software development, web development, mobile app development, and digital services. Since these are bespoke, knowledge-based services involving dedicated human effort, time, and proprietary methodology from the moment of project initiation, our refund policy is governed by clear milestones and deliverable-based assessment.

2. Refund Eligibility

3. Cancellation Process

To cancel a project or service, the Client must:

1. Send a written cancellation request to billing@pinepesoft.com from the registered email address
2. Clearly state the project name, invoice number, reason for cancellation, and desired outcome
3. PINEPESOFT will acknowledge within 2 business days and initiate the refund assessment process

4. Refund Processing

• Approved refunds will be processed to the original payment method within 7ÔÇô14 business days
• For bank transfer payments, refunds may take up to 15 business days depending on the bank
• Payment gateway processing fees (typically 2ÔÇô3%) are non-refundable
• GST paid on invoices is non-refundable (as per GST law); however, the Client may claim Input Tax Credit where applicable

5. Dispute Resolution

In case of a dispute regarding refund eligibility, both parties agree to attempt resolution through mutual discussion within 15 business days. If unresolved, the matter shall be referred to mediation under the Micro, Small and Medium Enterprises Development Act, 2006 (if applicable) or the competent courts of New Delhi, India.

6. Non-Refundable Items

• Domain name registrations and renewals
• Third-party software licences purchased on behalf of the Client
• Cloud hosting or infrastructure provisioned on Client request
• Rush/expedited charges and travel expenses
• Consultation or discovery workshop fees

7. Changes to This Policy

PINEPESOFT may update this policy at any time. The effective version is that displayed at the time of signing the SoW or placing an order. Updates are published on this page with a revised date.